The Project Administrator plays a pivotal role in ensuring an exceptional customer experience and fostering a positive work environment. This job manual outlines the responsibilities, expectations, and processes that the PA is accountable for.

Essential Functions:

Production:

• Ensure jobs meet or exceed Gross Margin expectations. 
• Assist to recruit, hire, train, and manage Job-Site Supervisors and crews. 
• Ensure all painters are properly on-boarded. 
• Facilitate resolution of customer complaints and ensure crews meet customer expectations. 
• Ensure customers have all information needed and be available to answer any questions so painters can focus on production.

Marketing: 

• Facilitate the capture of project images before and after completion.

Quality Assurance: 

• Verify Job-Site Supervisors’ daily updates and facilitate warranty work. 
• Ensure Completion Packets are filled out by customers.
• Respond promptly to customer complaints and maintain a Net Promoter Score (NPS) above 70%. 

Personal Development: 

• Participate in Leadership Development Program.

Administrative: 

• Support the Office Associate (OA) in communicating production processes to customers. 
• Schedule and assign crews to jobs. 
• Conduct Weekly Analysis of Results for goal setting and reviews.
• Order paint and supply orders.
• Ensure written agreements with subcontractors and approve change orders. 
• Create and distribute job jackets/ work orders to JSS’s

Safety: 

• Ensure all crews receive and review the safety manual. 
• Ensure all tickets are up to date. 
• Maintain safety manual. 

Safety: 

• Develop a recruiting, development, and retention program for painters. 
• Properly on-board all JSS’s and ensure tickets/ training are up to date. 
• Ensure all field programs and systems are being executed (ie Assignar, CSS) 
• Ensure production goals are met weekly, monthly, and annually. 
• Meet or exceed Gross Margin expectations.  
• Establish quarterly and monthly deliverables for review in GS&R meetings. 
• Maintain Safety Manual to current standards.

Commercial Estimator 

In this role, you will have the opportunity to work directly with customers to provide detailed estimates for their commercial painting needs.

Essential Functions

• Proven track record in the construction industry. 
• Ability to read and interpret architectural drawings is essential. 
• Experience with the estimating and bidding process is a plus. 
• Experience with project scheduling is a valuable asset. 
• Create detailed, grammatically accurate written proposals for the commercial sales team. 
• Schedule customer inquiries for estimates 
• Upon landing the job, communicate clearly to the production staff the most up-to-date scope of work and the needs of the customer. 
• Facilitate the resolution of customer complaints promptly. 
• Prepare estimates of probable costs of materials, labour and equipment for construction projects based on contract bids, quotations, schematic drawings, and specifications. 
• Advise on tendering procedures, examine and analyze tenders, recommend tender awards.  
• Establish and maintain tendering process and set up reporting systems and procedures. 
• Prepare and maintain a directory of suppliers, contractors and subcontractors 
• Liaise, consult and communicate with engineers, architects, owners, contractors and subcontractors, and prepare changes and adjustments to cost estimates 
• Provide back up support for residential repaint estimating. 
• Strong sense of urgency and a commitment to meeting deadlines. 
• Thrive in a structured environment and excel at following established procedures. 

Deliverables

• Review all bid requests and analyze for suitability to submit 
• Track all bids that meet criteria to bid, including due dates and cost estimates 
• Ensure accuracy and thoroughness of tender submissions 
• Prompt follow up of all communications 
• Ensure filing system is accurate and up to date 

How to Apply:

If you meet these qualifications and are excited about the opportunity to support a dynamic executive team in a client-oriented environment, we want to hear from you! Please send your resume, along with a cover letter detailing your pertinent experience as a Grant Specialist to hr@thefvg.com.

Apply to this position: