NON-VOICE Customer Service Representative

Full Time & Part Time
Remote
Posted 10 months ago

Foreign Venture Group Inc

PharmaServe.com serves customers throughout the United States with pharmaceutical needs.

Responsibilities:

  • Assist customers via chat and email in a timely and accurate manner.
  • Maintain data entry requirements by following processes and procedures.
  • Process customer and account documents.
  • Monitor and analyze event data in real-time.
  • Processing orders.
  • Follow up with clients as needed.
  • Provide excellent customer service.
  • Micro tasks related to customer service.
  • Other duties as assigned.

Skills:

  • Have good English communication skills (both oral and written).
  • Proficiency in Microsoft Office and collaborative platforms (e.g., Dropbox and Google Sheets)
  • Ability to learn new processes and technologies quickly.
  • Excellent problem-solving skills.
  • Attention to detail.
  • Organizational skills.
  • Ability to work well with a team & independently.
  • Self-motivated and with a positive attitude.

Qualifications:

  • Have 30-35wpm typing skills.
  • Self-driven and accountable.
  • Flexible and adaptive.
  • Multitasker.
  • Organized.
  • Receptive to feedback.
  • Can work in a high-volume and fast-paced work environment.
  • Can start training part-time ASAP.
  • Can work during weekend and holidays.
  • Can work on Central Standard time schedule.

Home Office Requirements:

  • Must have a computer or laptop with at least 8GB ram & i5 processor or equivalent.
  • Must have a stable high speed wired internet connection and backup.
  • Stable power supply.
  • Cellphone.
  • Must have quiet workspace and noise cancelling headset with microphone.

Apply to this position:

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